Desk report: Chief Adviser Professor Muhammad Yunus has directed law enforcement agencies to introduce an online case filing system across the country to improve accessibility and streamline the legal process. The move aims to address the challenges citizens face when filing complaints, such as time-consuming procedures and potential misuse of the current system.
During a high-level meeting at the State Guest House Jamuna, Prof. Yunus emphasized the need for a modernized and efficient method for lodging complaints. The meeting was attended by Home Adviser Lieutenant General (Retd.) Jahangir Alam Chowdhury, Special Assistant to the Chief Adviser Khuda Baksh Chowdhury, Home Secretary Nasimul Gani, and senior officials from law enforcement agencies.
Currently, citizens must visit their nearest police station in person to file a First Information Report (FIR), a process that often involves significant delays and bureaucratic hurdles. To address these issues, Prof. Yunus proposed the introduction of a dedicated hotline, similar to the 999 emergency service, allowing people to file complaints remotely. He stated, “This system will significantly reduce the difficulties people face when lodging a complaint at police stations.”
The Inspector General of Police (IGP) has been instructed to launch a new helpline number as soon as possible to facilitate online FIR registration. Additionally, Prof. Yunus urged law enforcement authorities to establish a dedicated call center to provide complainants with updates and assistance regarding their cases. He added, “Those who face difficulties in filing cases online will have access to support through this call center.”
The initiative is designed to enhance transparency, minimize harassment, and ensure a more efficient police response. By allowing citizens to file complaints online, the system aims to make justice more accessible to all, particularly for those who may face challenges in visiting police stations in person.
The proposed online case filing system is part of broader efforts to modernize Bangladesh’s legal and law enforcement infrastructure. If successfully implemented, it could mark a significant step forward in improving police accountability and public trust in the legal process. Prof. Yunus’s directive reflects a commitment to leveraging technology to address systemic issues and improve service delivery for citizens.